Saturday, October 17, 2009

Five weeks with Andrew Lien

Can't believe its five weeks already! Every week with Andrew Lien was a roller coaster ride. Times when I thought he was not making sense and times when he did make sense. Then an event now a routine. Two case studies, one presentation and a project. Doesn't matter how much one reads or does. Marketing is all about basics. Most of the decisions go wrong because  decision makers forgot their basics. So rule number one is to never forget where you come from. 

Rule number two is that when it comes to business have no mercy. For instance when I had to make decision about how to get rid of the arrogant, bossy, eccentric Loy Weston of Kentucky Fried Chicken I gave emphasis to the fact that he was the oldest employee of KFC and had worked really hard to establish KFC in Japan. The idea of firing Loy Weston was not very appealing to me. I mean what example would KFC set by firing Loy Weston? And is it morally right? So I created an option where by KFC could appoint  someone else as his incharge so that Loy Weston gets the message that he has no powers anymore and that it would be best for  him to retire. 

I know its not the best option but it would save a man the disgrace of getting fired. But the option I suggested according to Andrew Lien is worse. He says making a man feel that he has no power by creating a position that dominates him is a wrong thing to do. Instead give the man some respect and fire him.  Give him a good retirement package and tell him that you are thankful for his services and that you will give him a good recommendation if he ever wanted one. That will save the man a lot of trouble. Hmmm.......!

This is what I call as a 'conscience call scenario.' What is right? Being ruthless for a business that helps feed you along with other employees of yours. OR let employees like Loy Weston tag along and let them do what they want because firing them would be wrong? Honestly I do not know. Firing is not an easy thing to do. At least for me. But if my job needs me to fire people then I would do it just to save my job. But if I were the decision maker then I would probably give it a lot of thought based on who the employee is, how much is his/her contribution is and so on..... I say this now but when the need is to save a business probably even I might end up merciless.

For now let me not even think about it and be a happy person with high aspirations and dreams and prepare for the presentation that is due next Tuesday and I shall cross the bridge when I come across it. 

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